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PRIVACY POLICY - AALAYA
This website www.aalaya.ai (“Website/Platform”) is created and operated by Ramya Developers Pvt. Ltd. (referred to as “Aalaya”/ “Us”/ “We”/ “Our”), having its registered office at 1st Floor, Kapil Kavuri Hub, Nanakramguda, Hyderabad.
Aalaya provides the most innovative way to cater to the needs of its Customer/s (“You”), who are overwhelmed with the thoughts of building a new home. The Home Design Plans require information from the Customer to gauge the needs and tastes of the Customer and to deliver a dream Home Plan.
Please note that by visiting and using the Website, You are agreeing to the use of Your personal information as described in this Privacy Policy. This Privacy Policy is a legally binding document between You and Aalaya. The terms of this Privacy Policy will be effective upon the access and/or use of this Platform in any manner. This Privacy Policy outlines Our practices in relation to the collection, storage, usage, processing, and disclosure of personal data that You have chosen to share with Us when You access, use, or otherwise interact with the Website. Please note that the data collected by Aalaya is secured to the best of its ability. This Policy explains how We process and use Your personal data.
By using the Website and/ or by providing Your information, You consent to the collection and use of the information You disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing Your information as per this Privacy Policy. If We decide to change/amend/modify Our Privacy Policy, We will post those changes/amendments/modifications on this page so that You are always aware of what information We collect, how We use it, and under what circumstances We disclose it. However, We are under no obligation to communicate any changes/amendments/modifications made to this Privacy Policy, as and when they are made, to You, and therefore, We recommend that You apprise Yourselves of any changes/amendments/modifications by visiting this Website, more particularly by perusing this Privacy Policy, from time to time.
If You have any queries or concerns regarding this Policy or You want to withdraw Your consent to this Privacy Policy, please contact us at

+91 871-262-3525.

I. WHO ARE WE?

Aalaya understands and respects the needs and requirements to protect the privacy rights of its Users (“You”/“Your”) . This Privacy Policy applies to the Website, and all other websites, applications, online services, and other interactive features or downloads that post a link to this Privacy Policy, whether accessed via computer, mobile device or otherwise (collectively, “Sites”, and individually, a “Site”). The Site/s are owned and/or controlled by Aalaya and this Privacy Policy only covers information collected at the Sites.

II. COLLECTION OF PERSONAL DATA/INFORMATION AND ITS USAGE:

We use Your data/personal information to provide and improve better service to Our User/s. We collect and use personal date/information in the following manner:

i. What type of personal data/information is collected?

When You use the services on Our Website, We collect different types of personal data pertaining to You.“Personal data and/or information” shall mean any information about an individual from which that person can be identified. It does not include anonymous data, where the identity of the individual has been removed. Personal data and/or information includes but is not limited to:
Contact Data:
Your mailing or home address, location, email addresses, and mobile numbers.
Property and Home Data:
The location of Your property, type of property, size of property, type of ownership of property and any other relevant data required in relation to Your property.
Marketing and Communications Data:
Your address, email address, information posted in service requests, offers, feedback, comments, pictures and discussions in Our blog, Your preferences in receiving marketing communications from Aalaya, and Your communication preferences. We also collect Your chat and call records when You communicate with Our Service Providers through the Platform.
Technical Data:
Your IP address, browser type, internet service provider, details of operating system, access time, page views, device ID, device type, frequency of visiting and/or use of Our website, date and time stamps, location data, and other technology on the devices that You use to access this Platform.
Usage Data:
Information about how You use the Services, Your activity on the Platform, booking history, user interests, time spent on the Platform, and page views.

ii. How do We collect Your personal data/information?

1. Directly:

You may give us Your personal and contact information by using this Website. This includes personal data You provide when You:
  • Create an account or profile with Us at the time of registration on the Website,
  • Subscribe to Our newsletters,
  • Request updates to be sent to You,
  • Provide Feedback, Participate in a Survey and/or Competition, etc.,

2. Through Third-Party Sources:

We may receive various personal information from third party sources/sites such as:
  • Technical Information from

    - Google Analytics

    - Advertising platforms

    - Search Engines such as Google, Yahoo, Bing, safari, etc.

  • Contact, Financial and Transactional Information from payment gateway CashFree including but not limited to PhonePe, PayTM, WhatsApp Pay, Google Pay, BHIM, etc.,
  • Personal and Contact information from any social media websites/platforms such as Facebook, Google, Twitter, etc.

3. Automatedly

We automatically collect Technical Data about Your browsing actions, and patterns each time You use this Website. We collect this personal data by using cookies, web beacons, pixel tags, server logs, and other similar technologies. We may also receive Technical Data about You, if You visit other websites that employ Our cookies.
If You fail to provide Us the personal data, We would not be able to provide You the Service/s, either partly or in entirety, offered by Aalaya and this Website. In this case, We may have to cancel the service You have with Us but We will notify You if this is the case at that time.

iii. How We use Your personal data/information:

We will use Your personal data in the following circumstances:

  • To verify Your identity, and create Your user account with Us on this Website at the time of registration,
  • To provide Our Services to You, including processing Your order,
  • To monitor Your activities on the Website so as to provide a personalised experience,
  • To improve customer service to effectively respond to Users’ service requests, grievances and support needs,
  • To track transactions and process payments,
  • To send periodic notifications to manage our relationship with You,
  • To notify You of changes to Our Services, and to receive occasional company news and updates related to Aalaya or its Services,
  • To enforce Our Terms and market Our services to You,
  • Where it is necessary for Our legitimate interests and Your interests and where fundamental rights would not override those interests,
  • Where We need to comply with a legal or regulatory obligation,
  • Analyse and provide You any statistical data on User account activity.
  • We use Your personal information to resolve disputes, troubleshoot problems, help promote a safe service and measure consumer interest in Our products and services,
  • Use for other purposes that We may disclose to You when We request Your information.
You agree and acknowledge that by accessing this Website, You authorise Us, Our organisation, affiliates, agents and other third parties to contact You via your preferred mode of communication i.e. SMS (Short messaging service), e-mail (electronic mail), phone or otherwise. This is to enable Us to provide Our Services and relevant marketing material and to ensure that You are aware of all the features of Our Services.
You agree and acknowledge that all information pertaining to You, including but not limited to personal correspondence such as emails, instructions from you etc., whether or not You directly provide such information to Us, may be collected, complied and shared by Us in order to render Our Services to You.
You agree and acknowledge that We may share data without Your consent when it is required by law or by any court or government agency or authority to disclose such information. Such disclosures are made in good faith and belief that it is reasonably necessary to do so for enforcing this Policy or the Terms of Use of this Website and in order to comply with any applicable laws and regulations.

III. DISCLOSURES OF YOUR PERSONAL DATA

  • We may share the Personal data/information with one or more of Our group companies for performance of business functions and for internal analytics. In such circumstances, We have put in place appropriate safeguards in accordance with the applicable laws and in line with this Website Policy.
  • Analytic service providers and advertising networks that conduct web analytics to help Us improve Our Website and provide improved Services.
  • We may share or transfer Your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of Our business to another company.
  • We require all third parties to respect the security of Your personal data and/or and to treat it in full accordance with the law. If You click on links of third-party websites, You shall be governed by their terms of use and privacy policies and We do not control the manner in which such third-party website collect Your data and/or information and how they use it. We neither endorse nor shall be held to be responsible for any data breach or for any infringement of Your privacy rights or for loss or damage whatsoever if You visit, use or access such third-party websites.
  • Additionally, the personal data and/or information shared by You is safe and secure and We use and process any information under the applicable laws and on Your consent for such processing for lawful purposes and for providing the Service(s) and access to the Website.
  • If You are located outside India and choose to provide information to Us, please note that We transfer the data and/or information, including Your Personal Data, to India and process it here. Your consent to this Privacy Policy, followed by Your submission of such information, represents Your agreement to that transfer.

IV. DATA RETENTION:

  • We do not sell, trade, transfer or exchange any of the user identifiable information to any other party/parties. This does not include trusted third parties, whosoever assist/aid Us in operating Our website, running and conducting Our business or providing services to You, as long as these parties agree to keep the information confidential.
  • In certain circumstances, We may anonymize or obfuscate Your personal data (so that it can no longer be associated with You) for research and/or statistical purposes, in which case We may use this information indefinitely without further notice to You.
  • We comply with the applicable laws in respect of the storage and transfer of personal data. By submitting Your information and personal data to Us, You agree to the transfer, storage and processing of such information and personal data in the manner described above.
  • We implement appropriate security measures to protect Your personal data from unauthorised access and follow standards prescribed under applicable laws.

V.RIGHTS UNDER THE INDIAN INFORMATION TECHNOLOGY (REASONABLE SECURITY PRACTICES AND PROCEDURES AND SENSITIVE PERSONAL DATA OR INFORMATION) RULES, 2011

If You are a user from India and subject to the laws of the Republic of India, You have the right To Access, Review Or Correct Or Object To Collection, Processing, Portability And Erasure Of Data/Information.

You may send a request in writing to Us to:

  • Allow access to Your data/information or for review of Your data,
  • Allow You to correct inaccuracies (excluding that which would be violation of the law) or deficient data,
  • Delete or erase any personal data/information and We shall comply with Your request,
  • Withdraw Your consent to the process in which Your data is collected and/or processed, in which event, You may not be able to use this Website/Services.

We do not and shall not undertake any responsibility for the authenticity or genuineness of the data/information provided/shared by You and neither Aalaya makes/provides any representation(s), warranty(ies), guarantee(s), covenant(s), admissions, estoppels(s), whatsoever that the data/information which You provide is correct, accurate and shall be suitable, whether in whole or in part, for the purpose(s) for which it is/was provided by You during the access and/or use of Aalaya Website /Service(s).

VI. COOKIE POLICY

  • “Cookies” are small files placed on Your hard drive that assist Us in providing Our Services. We offer certain features that are only available through the use of a “Cookie”. Cookies can also help Us provide information that is targeted to Your interests, tell Us which parts of Our website You have visited, and facilitate and measure the effectiveness of advertisements and web searches. Cookies can also help Us provide information that is targeted to Your interests.
  • We use data collection devices such as “Cookie” on certain pages of the Site to help analyse Our webpage flow, measure promotional effectiveness and promote trust & safety.
  • Most cookies are “session cookies” meaning that they are automatically deleted from Your hard drive at the end of a session. We also use “Preference cookies” which remember Your preference and various settings. Lastly, We use “Security Cookies” for security purposes
  • You are always free to decline Our cookies, if Your browser so permits. At this time, all features of this Website will work even if You disable cookies. However, in the future and in the event that We add certain new or improvised features and services to this Website, this Website and/or some parts of it may not be accessible if cookies are disabled. You may also be required to re-enter Your password more frequently during a session.

VII. CHANGES TO THIS POLICY:

  • We may update/change/amend/modify Our Privacy Policy from time to time and on such an update/change/amendment/modification, You will be notified of any updates/changes/amendments/modifications by posting it on this page of the Website as “New Privacy Policy”.
  • You are advised to review this Privacy Policy periodically for any updates/changes/amendments/modifications. Any changes to this Privacy Policy are effective, as and when they are posted on this Website.
  • By agreeing to Our Privacy Policy, You give Aalaya the unconditional right to change/modify/add and/or remove portions of this Privacy Policy at any time, without specifically notifying You of such updates/changes/amendments/modifications.
Your access to and use of this Website may also be subject to the Terms and Conditions of Use of this Website, which are accessible here, or any separate agreements or terms and conditions You have signed or agreed to with Aalaya. Please refer to those agreements as and when needed.